Return & Refund Policy – CLICKBACK PHONE CASES
Our client’ satisfaction is our top priority. We want you to shop with confidence knowing that if a product doesn’t meet your expectations, our easy return and refund process has you covered.
This policy applies to phone cases, wireless chargers, power banks, cables, and smartwatch straps purchased from our online store.
Return Eligibility
Items are eligible for return if they meet the following conditions:
– Returned within 30 days of deliver
– In original packaging, unused, and in resalable condition
– Accompanied by a valid order number or receipt
Non-returnable items:
– Products marked as final sale or clearance.
– Items damaged by the customer
– Used or modified products
How to Initiate a Return
Contact our support team at info@clickbackphonecases.com or call +1 303-269-1838 to request a return.
You will receive a Return Authorization (RA) number and instructions for shipping.
Ship the product using a trackable shipping method to the address provided.
Keep your tracking number until the return is confirmed.
Refund Process
Refunds are issued to the original payment method within 5–7 business days of receiving the returned item.
You will receive a confirmation email when your refund is processed.
Shipping costs are non-refundable, unless the item was defective or sent in error.
Exchanges & Replacements
If you prefer an exchange for a defective or incorrect item, contact our support team with your order details.
Replacement items will be shipped at no additional cost.
Warranty Information
All products are backed by a 1-year limited warranty against manufacturing defects. Warranty claims are handled by our support team, and proof of purchase is required.
Customer Support
If you have any questions about returns, refunds, or warranty claims, our support team is here to help:
Phone: +1 303-269-1838
Email: support@clickbackphonecases.com
We aim to make your experience with CLICKBACK PHONE CASES simple, transparent, and worry-free.